Opportunity via WeWorkRemotely
Role Description
The Remote Year Travel team manages all “group travel” services (monthly transitions between RY cities) for hundreds of RY customers each month in groups of 40-80 people, as well as “individual travel” services such as side trips, deviations, and upgrades/extras. Most of our team’s current focus is on air travel, although we manage some ground transfers already, and our scope is growing. We are a licensed travel agency, providing services exclusively to RY and its customers.
This is a key role supporting the Travel Director with the planning and administration of all group travel execution, including: group flight bookings, pre-transition logistics, communications (internally and with customers), budget forecasting and financial tracking, etc. Initially, the role will be a skilled individual contributor; over time (with program growth) a small team is likely to be built around group travel services, and a top performer will have the possibility to develop as a team manager. This role can be based anywhere.
Responsibilities:
- Search and calculate optimal routing and travel fares for group travel based on specific preferences.
- Manage the booking process for group travel from quote collection through to issuing tickets.
- Ensure all group travel is within budget.
- Accurately track all financials in relation to the group travel bookings.
- Develop and maintain relationships with the airlines to build towards strong partnerships which will help Remote Year to exceed its goals.
- Assist in pre-travel arrangements, including flight check-ins and seat selection.
- Manage and reply to relevant travel change requests from Remotes directly.
- Research and propose relevant “ extras” to improve the travel experience.
- Manage and grow the routing database for the team to ensure we have up to date information to base itinerary decisions off.
- Assist with internal travel bookings for other staff.
- Manage our corporate mileage accounts ensuring we are using them to their best potential.
What You Bring
- Minimum of 3 years experience in one or more of the following: travel industry (airline, corporate travel, or travel agency preferred), hospitality, and/or customer service.
- Budgeting experience- ability to build, track and beat budgets.
- Data skills – amazing attention to detail and confidence in dealing with large amounts of numerical and non-numerical data.
- Organization skills – great time management skills, ability to multitask.
- Communications skills – ability to handle multiple, constant communication channels; ability to effectively communicate with program teams and with customers directly.
Nice to Have:
- Experience negotiating group contracts with travel service providers (ideally airlines)
- Experience with GDS platforms (ideally w/ Amadeus)
- Extensive personal travel experience
Apply at We Work Remotely
